Frequently Asked Questions

Simply browse our shop, add your favourite items to your cart, and proceed to checkout. You'll need to provide your shipping address and payment details to complete your order.

Orders can be modified or cancelled within 24 hours of purchase. Please contact us immediately at info@aurorajewelsworld.co.uk with your order number. Once dispatched, we are unable to make changes.

No, you can checkout as a guest. However, creating an account lets you track your orders, save your wishlist, and enjoy a faster checkout experience.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.

Absolutely. Our website uses SSL encryption and we never store your payment details. All transactions are processed through secure, PCI-compliant payment gateways.

Yes! Enter your discount code in the coupon field at checkout. Only one code can be applied per order. Current active codes:

We ship across the UK and internationally. Shipping costs and delivery times vary by destination and will be calculated at checkout.

Standard UK delivery takes 3–5 business days. International orders typically arrive within 7–14 business days depending on location and customs processing.

Yes! We offer complimentary shipping on all UK orders above £150. Free gift wrapping is also available on request.

Once your order is dispatched, you'll receive a tracking number via email. You can use this to monitor your delivery on the carrier's website.

We accept returns within 14 days of delivery for unworn, undamaged items in their original packaging. Please see our full Return Policy for details.

Contact us at info@aurorajewelsworld.co.uk with your order number and reason for return. We'll provide return instructions. Please do not send items back without prior authorisation.

Yes, exchanges are available for items of equal or greater value. Contact us to arrange your exchange within 14 days of receiving your order.

Our jewellery collection includes pieces crafted from gold-plated brass, sterling silver, and premium alloys. Material details are listed on each individual product page.

To keep your pieces looking their best: store in a cool, dry place; avoid contact with water, perfume, and lotions; clean gently with a soft cloth. Remove jewellery before swimming, exercising, or sleeping.

Yes. All products sold on Aurora Jewels World are genuine and sourced from trusted suppliers. We stand behind the quality of every item we sell.

Yes! Free gift wrapping is available on all orders. Simply select the gift wrapping option at checkout or mention it in your order notes.

Our team is available 24 hours a day. Reach us at info@aurorajewelsworld.co.uk or through our Contact page. We aim to respond within a few hours.